Subject: Urgent Action Needed: Addressing Discrimination Against Guide and Service Dog Users in Alberta
Dear Members of the Legislative Assembly of Alberta,
I am writing on behalf of guide dog, service dog, and service dog in training handlers in Alberta to address a critical issue of systemic discrimination that significantly impacts our community. We are experiencing frequent ride refusals from both ride-sharing and traditional taxi services, a direct violation of the Blind Persons’ Rights Act and the Service Dogs Act of Alberta. Despite these clear legal protections, enforcement is demonstrably lacking, and police response to these incidents of discrimination is inadequate.
These refusals severely restrict the independence, safety, and freedom of movement of Albertans who rely on guide and service dogs. These animals are essential for our participation in daily life, providing crucial support and enabling us to navigate the world. The constant denial of service sends a message that our rights as persons with disabilities are not valued and that we are, in effect, less than full members of society.
While some drivers cite allergies, fear, or religious beliefs as justification for refusing service, these claims are often not substantiated with the appropriate regulatory bodies (city licensing boards). This lack of accountability allows discriminatory practices to continue unchecked. The consequences of these refusals can be severe, leaving individuals stranded in dangerous situations, including on major freeways or in extreme weather conditions.
The process for reporting these incidents is excessively burdensome, placing a disproportionate amount of emotional labor and effort on individuals already facing significant challenges. Furthermore, the reporting often yields unsatisfactory outcomes. We see little to no evidence of penalties levied against offending drivers or effective enforcement action taken to prevent future occurrences. This lack of meaningful recourse exacerbates the frustration and fear experienced by our community.
This ongoing discrimination prevents persons with disabilities from fully participating in society and exercising our constitutionally and charter-protected rights. We simply seek to access the same goods and services as non-disabled individuals and to live our lives with dignity and autonomy. Guide and service dogs are not merely pets; they are essential medical aids, comparable to wheelchairs or oxygen tanks, and denying access to individuals accompanied by these animals is akin to denying access to essential medical equipment, a clear violation of the law.
We urge the Legislative Assembly to take immediate and decisive action to address this urgent matter. We need:
- Stronger enforcement of the Blind Persons’ Rights Act and the Service Dogs Act.
- Increased accountability for drivers who discriminate against guide and service dog users.
- Streamlined reporting processes that minimize the burden on individuals with disabilities.
- Meaningful penalties for those who violate the law.
We are tired of fighting for our basic rights. We are tired of being treated as second-class citizens. We are asking for your support in ensuring that Albertans with disabilities can live full and equitable lives. We look forward to your prompt response and a commitment to action.
Unapologetically Blind 