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Unapologetically Blind

Tag: Legislation

  • The Hidden Burden of Guide Dog Users: Anxiety

    The Hidden Burden of Guide Dog Users: Anxiety

    While working with a guide dog has drastically improved my mobility and independence, there’s a significant downside that often goes unacknowledged: the constant anxiety surrounding transportation. This is a feeling shared by many guide and service dog users, and for some, it’s a major deterrent to even acquiring or retraining with a dog.

    The Source of the Anxiety

    Have you ever felt anxious booking a cab, rideshare, or even getting into a friend’s car? Many haven’t, but for those of us with guide dogs, this anxiety is a near-constant companion. While hailing a taxi can be somewhat less stressful, the dread associated with rideshares is often overwhelming.

    The root of this anxiety lies in the unfortunate reality that many rideshare drivers don’t believe they’re obligated to transport service or guide dogs and their handlers. They wrongly perceive it as their right to refuse us service. Despite numerous lawsuits against rideshare companies, this discriminatory practice persists, creating a significant barrier for those who rely on these services.

    The Illusion of Legal Protection

    While laws exist to protect our right to access public transportation with our guide dogs, the reality is often far from ideal. These laws, whether at the provincial, state, or national level, frequently lack effective enforcement. In my own jurisdiction, for example, three separate pieces of legislation are designed to protect guide and service dog users. However, two of these are practically unenforceable. Even when legal recourse exists, the process is often so complex and resource-intensive that many victims of discrimination don’t even attempt to pursue it. Police often lack the training or understanding to properly enforce these laws.

    The Bleak Reality

    The result is a disheartening situation. Guide and service dog users are left to constantly fight for their rights, often facing humiliation and feeling like a burden. We’re left stranded, feeling unsafe and apprehensive about what will happen next. This needs to change. People with disabilities shouldn’t be treated as second-class citizens by either our governments or the individuals providing essential public services. Why must we constantly defend rights that are already legally guaranteed? Why must we fight for the enforcement of laws that are already in place? The ignorance and unwillingness to uphold these laws are the real obstacles, and they create a significant and unnecessary burden for those who rely on guide and service dogs for their independence.

  • Service Dog Ride Refusal: A Frustrating Reality

    Service Dog Ride Refusal: A Frustrating Reality

    Many people are aware of the high rate of ride refusals experienced by service dog handlers using ride-sharing services like Uber and Lyft. I recently experienced this firsthand, and I want to share my story to illustrate the impact these refusals have. This incident occurred on January 31, 2025, in Edmonton, Alberta, where the temperature was a frigid -20C with blowing snow.

    I was leaving my union office, where I’ve been working temporarily during a school board support staff strike. Given the harsh weather and poor sidewalk conditions, I decided to book a ride instead of walking. Unfortunately, what should have been a simple ride home turned into a frustrating and disheartening experience.

    I was initially matched with a driver named Fateh. Upon arrival, he refused to transport me and my guide dog, claiming a “no dogs allowed” policy. He then proceeded to spread misinformation about Lyft’s policies, his supposed lack of English proficiency, and other excuses. When I attempted to show him my service dog identification card, which clearly outlines his legal obligations under provincial law, he drove away.

    The Impact of Refusal

    This refusal had a ripple effect. My guide dog sensed my distress, experiencing the same negative emotions without understanding or being able to alleviate the situation. The dog was also exposed to the increasingly cold and uncomfortable weather. Passersby witnessed the incident with visible confusion and a sense of helplessness.

    Personally, I experienced a range of emotions. Initially, I felt irritation at having to constantly defend my legal rights. This quickly escalated to anger—anger at the repeated refusals, the powerlessness to prevent them, and the fact that I was now stranded due to someone’s ignorance. Finally, I felt a sense of utter frustration and despair. What’s the point of fighting for change, I wondered? What’s the point of having legal protections if they aren’t enforced?

    The Aftermath

    This experience ruined the start of my weekend. It left me feeling psychologically drained, frustrated, and demoralized. Beyond filing complaints with Lyft (and receiving a paltry $10 credit for the inconvenience), I now face the added burden of filing a complaint with 311 for bylaw enforcement, a process that could involve a lengthy investigation and even a court appearance.

    The larger question remains: what will it take to create real change? What needs to happen for these companies and their drivers to respect the law and the rights of service dog handlers? I’m exhausted, frustrated, and frankly, sick of this constant struggle.

  • Service Dog Identification: Yay, No Way or Not Sure?

    Yay, It Is A Great Idea!

    So, many people know that I am against the concept of identification for service dogs in general; however, I do understand why it currently exists. So, lets do a dive into why I am actually all for the concept of ID for service dogs.

    This One Is For You OTSDs!

    Yes, I 100% agree that there has to be something that is in play to protect those with owner trained service dogs. Those of you have your reasons for going the rout of training your own dogs, and I respect that, I also believe that the current way of the world excludes you all from being or having the protections that you all should have, deserve and need! I also understand that for some of you, vesting, harnesses ETC may not be appropriate or necessary for the provision of tasks. This ID than just helps the general public understand that in fact your dog is a service dog. I Wish it was easier than this, but i understand it. I also understand that most of us who go through a program for our service dogs receive an ID card from the program, so this for owner trained dogs makes sense to me, and levels out the playing field.

    NO WAY, I HATE THE ID CARDS!

    Okay, so now I am going to dive into why I am so against the ID cards. This is going to be a lot, sooooooo I am sorry.

    • Breach of Privacy – We all have a right to maintain our privacy and not provide information that we do not desire; however, these ID cards force us into providing information about us and or our service dogs that the general public do not have the right to know. These are things such as our address, our dogs name(s) even our dogs micro chip numbers.
    • Disclosure of medical information – Though not explicit, one can infer more about our medical condition and why we require the service dog than we may desire to provide.
    • Legal protections – On paper, those of us with service dogs have protections; however, they are not enforced, nor upheld within court. Various provinces have enacted a variety of different legislations granting protection to those with service dogs. This is great, if they were upheld in court, enforced, and if law enforcement actually knew how to handle complaints under the service dog acts across Canada. If you are lucky enough to live in Ontario, they actually have legislation with teeth; however, this legislation is still frequently disregarded.
    • General Public – The general public are the number one reason that these pieces of legislation exist. With their constant attempts to “certify” their pets as service dogs, we are in a society where all dogs are in question, no matter their training, or legitimacy. This has created a culture of constant fear for those of us with legit service dogs, as we are constantly questioned, doubted, or accused of lying when we are questioned. Unfortunately, this has also created question within the service dog handler community about the legitimacy of some of our own dogs, other handlers dogs, ETC.
    • Public Policy – Let us take a look at public policies for a moment. I am going to use the city that I reside in as the example here.
      So, if you acquire a program trained service dog, you are obligated to be in possession of the service dog identification prior to being allowed to license your service dog. So, this results in the inability to follow civic laws for a period of time, resulting in potentially getting fined, and legally not permitted to take your service dog into public spaces.
      In addition to the above, transit operators are informed that they have the right to ask for identification for service dogs. The issue here is they are not trained as to what to ask for, and often are asking for things that legitimately do not exist or are completely illogical. For example, I have been asked for the “certification”. The dog is not certified the program in which issued my dog is certified. I have also been informed that operators have asked for the dogs “service dog tag”. What? Seriously? Even if this was a thing, why would we remove our dogs collar potentially relinquishing care and control over the dog, to prove it is a service dog? Does that not in of itself break the current legislation? These are just examples on how implementation of policy without training, or alignment with provincial legislation results in inadequate training of civil workers & discriminatory public policy. Now, I want you to think about what would happen if you do not reside in a province / country with identification requirements. Do you think you would be legally discriminated upon, or do you think that you would be safe? How would you handle a discrimination situation where you are granted the right to your service dog; however, the provincial legislation allows you without the regional ID to be discriminated upon?
    • Stop and ID – We are in a society where the police have across Canada been halting practices of “stop and ID”; however, as persons with service dogs, we are legally allowed to be stopped by facility operators, store managers / staff, security ETC and forced to present our service dogs ID. Could we not consider this to be equal to the practice of “stop and ID” that the various police departments previously did? Could we not consider this to be an invasion of privacy? What about breaching section 8 of the Canadian Charter of Rights and Freedoms? For reference this is the section responsible for unlawful search and or seizure and our protected right to privacy.

    So, What Now?

    Well, this is where it gets complicated. We do not have national legislation that protects service dogs and their handlers, rather we have provincial protections and they vary province by province. We need a legislative document to be put in place under the criminal code of Canada that outline the penalty for discrimination against a service dog handler, and that create a consolidation of various provincial legislations, all the while creating a set of laws that actually protect all of us living and working with service dogs, no matter the training processes that they underwent. By having provincial legislation that is not consistent with one another, or legislation that has no enforcement ability, or that is not upheld in the eyes of the court those of us with service dogs are going to continue not only being discriminated on, but constantly harassed by the general public if they do not believe we are entitled to or have a disability serious enough for a service dog. Currently we are judged within the society by the general public, and are required to provide the burden of proof that we are in fact disabled, or that our dogs are in fact legit. At what point do our laws actually grand those of us with service dogs true right to free movement, and right of protection under the laws of Canada, and provincial human rights laws?

    My Question

    If we as a society can create laws against speeding, hate speech, and rights protecting persons of various identities without the need for them to provide proof of identity, why can we not create laws that truly provide protection under law for those of us with service dogs? Remember true protection also means ability to enforce the law, and have appropriate imposable penalty under such law.